Frequently Asked Questions
Q1: Are you a factory or a trading company?
We are a professional manufacturer of LED strip lights, COB strips, digital strips, and Neon lights. We offer factory-direct pricing.
Q2: How do you ensure high product quality?
We have our own material production workshop, 100% online QC and final inspections, and certifications including ISO9001:2015 and SGS.
Q3: Can I get samples before ordering?
Yes, we can supply samples for free, although delivery charges are covered by the customer.
Q4: Do you provide custom design services?
Yes! We have professional designers who can provide free design services based on your specific requirements.
Q5: What are your shipping methods and delivery times?
We ship via DHL, UPS, FedEx, or TNT (3-5 days), as well as air and sea shipping for larger orders.
Q6: What is the warranty period for your products?
We offer a 2-5 year warranty. During this period, we will repair or replace any product with quality problems free of charge.
